BillingUpdated 2026-07-01
Refund policy
When refunds apply and how to request one.
Refund policy
If something is not working and we cannot fix it, contact us — we want you online, not out of pocket.
- Open a ticket describing the problem and your service.
- Our team troubleshoots with you first, since most issues are quick to resolve.
- Eligible requests are handled per the terms shown at checkout.
The fastest path to a working server is a ticket or a message on Discord. See our full Refund Policy page for the exact terms.